Coffman, J. & Hagey, R.
Boston: Bain and Company
Primary Research
Area of focus: 
Flexible Working

This study surveys a wide range of staff at companies around the world, finding that more employees would opt for flexible work arrangements if the options better met their needs, and there were more visible “success stories” of its use. Flexible work is argued to be a means of attracting and retaining talent, particularly for younger employees or during periods of economic health. The paper argues that a wide range of options is necessary, presenting a list of these as well as four typical categories of employees with differing requirements. Recommendations are made for steps companies can take to make their flexible options more effective.