This report highlights the benefits of creating a sense of inclusion within a corporation's culture. Research is presented which finds that employees who see their organisation as being committed to diversity, and who themselves feel included, are more likely to provide high ratings for their organisation in terms of performance, customer service, innovation and engagement. A higher sense of inclusion also reduces absenteeism.
The report provides a definition of inclusion, and identifies the elements necessary for creating it in the workplace. It also offers a case study of a manager who has been successful in creating a sense of inclusion in their team, and a framework for evaluating inclusive leadership competency.